Terms & Conditions
Last updated: 15 August 2026
These terms and conditions apply to every reservation made through Mashpoa Online Booking. By using this website to search, select seats and request a coach ticket, you agree to the policies below.
Bookings and confirmation
A booking made on this website is a reservation request. Seats are only confirmed after our team replies on WhatsApp and payment has been completed as instructed.
Payment
No card or mobile-money details are collected on this website. Payment instructions are shared by our booking desk on WhatsApp using your booking reference.
Boarding
Please arrive at the departure point at least 30 minutes before the scheduled departure time and carry the ID used during booking.
Luggage
Each passenger may carry one piece of hold luggage up to 20 kg plus a small cabin bag. Excess luggage is charged at the counter.
Changes and cancellations
Date or seat changes are subject to availability and must be requested at least 6 hours before departure. Refund eligibility depends on when the cancellation is received.
Delays
Departure and arrival times are estimates and may be affected by traffic, weather or road conditions outside our control.
About this website
Mashpoa Online Booking is an independent online booking service for Mash Poa coach travel. It is not the official website of the bus operator and does not claim to be an authorised agent, partner or licensed operator.